Services Fees & Charges - How We Get Paid

Norweb Energy Ltd receive a commission directly from the supplier when an energy contract procured via us goes live; it pays for our service, including comparison, account management, customer service and service management. The commission earned by Norweb Energy Ltd balances the cost to provide these services, in line with providing good customer outcomes and retaining our standing within the market in order to continue to provide customers with competitive deals for their business. By agreeing to use our service, you are agreeing for Norweb Energy Ltd to receive commission for our service.

The commission is included within your unit cost of energy usage by way of a small uplift; therefore, the cost of Norweb Energy Ltd service(s) is included within the cost of the energy contract you agree with your chosen supplier. You are not required to make any direct payment to Norweb Energy Ltd.

As an example, we may secure an electricity unit rate of 15.7 pence per kwH (kilowatt hour) to which we may apply an uplift of 0.7 pence, so the contracted price would be 16.4 pence per kwH. The calculation for our commission is therefore uplift multiplied by annual energy consumption and multiplied by the contract term. Whilst different for every contract, our commission is generally just a few percent of the cost of the total energy contract and typically under 1 pence of the unit rate.

Some suppliers may make additional payments to us, e.g. a nominal payment per meter sold successfully to that supplier; however, these payments do not impact the fairness of the comparison service provided.